Frequently Asked Questions – FAQ
How can I order a product that is temporarily unavailable online?
Please select the Jewellery that you would like to order and send us the “Code No” of the product, along with your contact information. We will be in touch to assist you with your order. Contact Us here.
Where do you deliver? Do you ship to P.O. Boxes?
We can ship to any country and territory that DHL or FedEx ship to. Unfortunately, we cannot ship to PO Boxes. We can only ship orders to the billing address which was stated in the payment. We must have the receiver’s name and telephone number, or email address as required by the international courier company.
How can I pay online?
You could either pay via PayPal or direct bank transfer to ABD Trading’s company bank account at Krungthai Bank in Bangkok. Please, Contact Us for more information.
How can I make returns or exchanges?
Please visit our Shipping and Return page to review our policy.
How do I proceed if I would like to make a repair?
For online customers with repairs or appraisals questions, please contact us here.
What is considered a repair?
These are common repair jobs:
- Restringing your pearl necklaces and pearl bracelets
- Remounting pearls on rings, earrings, pendants, and brooches
- Lengthening or shortening pearl strands, bracelets, and pendant chains
- Ordering lost earring backs or lost pearls
- Matching half pair of earrings
Do you offer a warranty?
If your KANJANA GEMS jewelry is broken because of a manufacturing defect (missing gem or pearl, broken lock, or broken bracelet/necklace. It will be repaired free of charge within twelve (12) months from the purchase date shown on the warranty card. However, if your jewelry has not been handled properly no repair will be made. Normal wear and tear are not covered by the warranty.
